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Concierge Delivery Model

Concierge Experience

A security partnership that aligns expert guidance to your business priorities. Progress is constant, not reactive.

HOW IT WORKS

Security Outcomes
Delivered?

The security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC.
Arctic Wolf¡¯s Concierge Experience pairs purpose?built technology with security experts who understand each organization¡¯s priorities. Through continuous, tailored guidance, Concierge turns insights into clear actions that improve security posture and reduce cyber risk without added operational burden.

TEAMS

Deployment

Ensure your environment is set up and ready for service

Icon of Concierge Security Team
Concierge Security Team

Strategic advice, and advance your security posture with SPiDRs

Triage Security Team

24×7 event triage, security investigations, and guided remediation

Incident Response

Digital forensics, and business restoration when severe incident declared

Concierge Experience

TECHNOLOGY

Security Journey

Programmatic security posture reviews to harden your environment

Data Explorer

Quick, ad-hoc investigations and self-service reporting

JumpStart Portal

Proactively plan for incidents to reduce the impact of an incident

Tailored Reporting

Concierge reporting gives you the exact insights you need

 Outcomes

Hardened Security Posture?

Streamlined Escalation ?

Cyber Risk
Mitigation ?

Comprehensive Response?

What is Concierge Security
and Why Does it Matter ?

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Organizations face major operational challenges?including?internal resource constraints, varying levels of security maturity, and the need for expert guidance?to help teams?succeed.
Arctic Wolf¡¯s Concierge Experience delivers meaningful security outcomes with a team of security experts who understand each customer¡¯s environment and priorities. Gain?always?on?expertise?that adapts as risks evolve and helps organizations make consistent progress against cyber risk without adding operational burden.
See our Concierge Experience Datasheet

What The Concierge Experience Provides?

The modern threat landscape is evolving, and attack surfaces are growing. At the same time, the security skills gap means it is more challenging than ever to find, train, and retain enough security experts to staff and maintain an effective in-house SOC. The Arctic Wolf Concierge Delivery Model provides you with holistic visibility into your entire environment while reducing alert fatigue and driving continuous improvement tailored to the specific needs of your organization.

Strategy

  • Security Journey

    Your unique, guided security plan to help you design, implement, and achieve your security objectives

  • Security Posture Assessments

    Proactively perform security posture in-depth reviews to harden your security posture

  • Named Advisors

    Trusted security experts paired with your team to deliver tailored strategic guidance

Expertise

  • 1,000+ Security Operations Experts

    Hundreds of years of experience with cybersecurity accreditations like CISSP, HCISPP, CCSP, CISM, and CRISC

  • Proactive Threat Hunting

    Campaign-based threat hunting and sweeps for indicators of compromise

  • Actionable Tickets

    Filter out the noise, reveal what happened, and decide what to do about it

Coverage

  • 24x7 Continuous Monitoring

    Your environment is monitored around the clock for threats and risks

  • Rapid Response

    Detect and investigate critical events within five minutes

  • Real-Time Remediation

    Rapidly contain incidents and take comprehensive action to remediate threats

The Concierge Experience for Security Operations
Learn how the Arctic Wolf Security Teams help customers in industries just like yours:

FINANCIAL SERVICES
For a financial services customer, the Arctic Wolf Security Teams observed anomalous behavior from a server showing large spikes in outbound traffic to non-US based locations. This traffic then began to call out over suspicious ports. Deeper investigation and correlation of outbound sessions and firewall logs revealed that this traffic was not being blocked. The customer was contacted immediately, and a remediation plan was established to stop this threat.
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LEGAL
For a customer in the legal field, the Arctic Wolf Security Teams identified a default configured server that was externally facing and experiencing an active exploitation attempt. Rapid detection enabled the Concierge Team to thwart the attack before it could succeed. The Concierge Team then provided root cause analysis of the issue to the customer, and recommendations for further system hardening to avoid similar attacks in the future.
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MANUFACTURING
The Concierge Team rapidly detected the presence of a compromised host for a customer involved in manufacturing. The alert was triggered after the Arctic Wolf? ºÚÁÏÉç detected the host sending traffic to a number of newly created domains. Deeper investigation revealed that the machine was newly deployed to meet the customer¡¯s work-from-home requirements and had not received the company¡¯s anti-virus software update.
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Solutions Delivered By Your Arctic Wolf Security Teams

Endpoint
Security

AI-driven endpoint prevention, detection, and response.

Managed
Endpoint Security

Expert-led protection for your endpoints.
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Exposure
Management

Prioritize and reduce risk continuously.

Attack Surface?
Management

Find exposures across your attack surface.

Vulnerability?
Management

Prioritize, patch, and reduce vulnerabilities.
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Managed Detection?
& Response

24x7 advanced threat detection, remediation, and active response.
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Awareness?
& Training

Minimize human risk with fully managed microlearning content.
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Incident
Response

Recover quickly from cyber attacks and breaches.
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Threat
Intelligence

Actionable threat intelligence feeds.
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Additional Resources For

Security Leaders

Arctic Wolf Concierge Security Team

Discover the Arctic Wolf difference, and how we¡¯ve helped customers in a variety of industries enhance their security posture

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Comprehensive Guide to Security Operations

Learn how to arrive at a place where you finally feel in control ¨C a starting point from which to end your cyber risk.

Read More
Gartner logo

2026 Gartner? Voice of the Customer for Managed Detection and Response

Get actionable insights and aggregated customer reviews of leading MDR solutions.
Read More
VISIT THE RESOURCE LIBRARY

Ready to Get Started?

We¡¯re here to help. Reach out to schedule an introductory call with one of our team members and learn more about how Arctic Wolf can benefit your organization.

General Questions

1-888-272-8429

Arctic Wolf Resource Library

pr@arcticwolf.com